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Customer Service                                                                                               

How To Purchase

  • Browse through our various categories to find your favourite products.

  • On the product page, you can select the quantity and type you want and add item into cart.

  • Click on the cart and checkout.

  • Remember to apply any coupon if any before.

  • Choose your shipping option, and leave a message to the seller if you have specific details to include.

  • Click "Confirm Order" when everything is correct. You will be redirected to the payment page.

How To Cancel Order

  • Please take note that we do not allow order cancellations. Please ensure that only the items you wish to purchase are in your cart before proceeding to and completing the checkout procedure. If you are absolutely in need of a cancellation and have a valid reason, please notify us as soon as possible along with your name, order number, order item(s).

  • Any deposit payment made for pre-order item(s) order is strictly not refundable, unless we're unable to obtain the item(s).

How To Return/Refund

  • Return

    • ​Returns will only be dealt with where an item is incorrectly described, or there is a problem for which we are at fault.

    • To be eligible for a return, your item must have a manufacturing defect or damage. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    • We do not refund damaged or lost shipments due to delivery issues. Please check with the delivery provider with your tracking no.

    • When requesting for a return, please show us a receipt or proof of purchase and allow us 1-2 days to verify it.

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  • Refund

    • Refunds are only applicable if there is a manufacturing defect in the item and there is no available stock for us to replace the item.

    • Any damage caused  during delivery should be claimed from the delivery service.

    • Once we have received the returned item(s), an inspection will be carried out within 2 days and we will notify you that we have received your returned item. After that, we will notify you whether your return has been approved or rejected.

    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Payment Info

  • Click HERE for more information about payment

FAQ

  • Click HERE for FAQ

Any Other Questions?

  • Click HERE to contact us or click at the live chat on the bottom right corner of the website

Customer Service
How To Purchase
How To Cancel Order
How To Return/Refund
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